Qatar Airways – Senior Reservation and Ticketing Agent (Lagos) Recruitment

Open call for applications – Qatar Airways Senior Reservation and Ticketing Agent Recruitment. Interested successful applicants will be making and confirming reservations for passengers, selling tickets for the airlines.

Location: Lagos, Nigeria


Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Job Responsibilities

We are pleased to announce an incredibly exciting opportunity to join our Commercial team in Lagos, Nigeria as Senior Reservations and Ticketing Agent.

A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.

Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.

Assists passengers requiring special assistance to board or depart.

Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.

Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.

Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.

Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.

Initiate and promote QR product and services to generate additional revenue at each opportunity on a daily basis.


Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.


The successful candidate will have:

  • Relevant College or University qualification
  • Minimum 3 years of job-related experience required
  • Excellent communication skills with fluency in English language
  • High level of organizational, coordination and time management skills
  • Good influencing and negotiation skills
  • High level of computer literacy (MS Word, Reservation System)
  • Thorough knowledge of special rates / offers / promotions
  • Proven ability to manage sales with due regard to the Revenue
  • Ability to adhere to Management Policy and target sales mix to achieve maximum revenue, ensuring every opportunity to sell is taken

You must have the legal rights to live and work in Lagos, Nigeria to be considered for this role.


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Application Process

Interested applicants should visit the Qatar Airways Application Portal to apply.

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